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Once you have added your card in the Payment Card section of your profile, your parking payment will always be charged to that card and you will not need to re-enter or verify your card.
The process of buying a parking ticket through the Citymove app works in the same way as buying a ticket through a parking meter on the street. If a parking ticket is incorrectly paid due to user negligence or inattention, the ticket cannot be cancelled and the money cannot be refunded.
We recommend that you save the license plates of the vehicles in your profile. If you have more than one vehicle, please use the additional description to name the license plates of the vehicles.
The process of purchasing a parking ticket through the Citymove app works in the same way as buying a ticket through an on-street parking meter. If a parking ticket is incorrectly paid due to user negligence or inattention, the ticket cannot be cancelled and the money cannot be refunded.
Parking fee payment is checked automatically using a monitoring system based on the vehicle's registration plate (number plate/number plate).
The process of purchasing a parking ticket through the Citymove app works in the same way as purchasing a ticket through an on-street parking meter. If a parking ticket is paid, the ticket cannot be cancelled and the money cannot be refunded.
The process of purchasing a parking ticket through the Citymove app works in the same way as buying a ticket through an on-street parking meter. If a parking ticket is paid for a longer period of time, the ticket cannot be cancelled or shortened and the money cannot be refunded.
You still have the card stored with your profile in MPLA. If you wish to remove it, click on this link and log in to your MPLA account. In the upper left corner, you will find the option to open the menu, where you will find the option Payment cards, and there you can select and delete the card.
You can manage the license plates in the Profile > License plates section.
You may have switched off the Date & Time feature on your phone (settings to obtain time zones from the local network). In this case, you need to set the phone to have time and zones obtained from the local network.
Parking in paid parking zones is limited to a certain maximum time, which depends on the type of zone you park in. (eg. the maximum parking time in the blue zone is 3 hours). When this time is reached, the system will not allow you to make another payment and extend the parking time.
It may happen that the Technical Road Administration will re-label parking zones on the street faster than they update their information system. In this case, the data in the app may differ from what is displayed on the street. Even in this case, you can safely pay for the parking through the Citymove app. Your card will be charged the correct amount corresponding to the on-street layout as virtual and physical parking meters are synchronised instantly.
For faster parking payments, you can save the license plates of your vehicles. You can enter the license plates in the “Profile” by clicking “Vehicle license plates.” Suppose you alternate several cars when paying for parking. In that case, you can add a name, photo, or note to each license plate – e.g., the type of vehicle, its color, or whether it is a company or personal vehicle.
Once you have added your card in the Payment Card section of your profile, your parking payment will always be charged to that card and you will not need to re-enter or verify your card.
The process of buying a parking ticket through the Citymove app works in the same way as buying a ticket through a parking meter on the street. If a parking ticket is incorrectly paid due to user negligence or inattention, the ticket cannot be cancelled and the money cannot be refunded.
We recommend that you save the license plates of the vehicles in your profile. If you have more than one vehicle, please use the additional description to name the license plates of the vehicles.
The process of purchasing a parking ticket through the Citymove app works in the same way as buying a ticket through an on-street parking meter. If a parking ticket is incorrectly paid due to user negligence or inattention, the ticket cannot be cancelled and the money cannot be refunded.
Parking fee payment is checked automatically using a monitoring system based on the vehicle's registration plate (number plate/number plate).
The process of purchasing a parking ticket through the Citymove app works in the same way as purchasing a ticket through an on-street parking meter. If a parking ticket is paid, the ticket cannot be cancelled and the money cannot be refunded.
The process of purchasing a parking ticket through the Citymove app works in the same way as buying a ticket through an on-street parking meter. If a parking ticket is paid for a longer period of time, the ticket cannot be cancelled or shortened and the money cannot be refunded.
You still have the card stored with your profile in MPLA. If you wish to remove it, click on this link and log in to your MPLA account. In the upper left corner, you will find the option to open the menu, where you will find the option Payment cards, and there you can select and delete the card.
You can manage the license plates in the Profile > License plates section.
You may have switched off the Date & Time feature on your phone (settings to obtain time zones from the local network). In this case, you need to set the phone to have time and zones obtained from the local network.
Parking in paid parking zones is limited to a certain maximum time, which depends on the type of zone you park in. (eg. the maximum parking time in the blue zone is 3 hours). When this time is reached, the system will not allow you to make another payment and extend the parking time.
It may happen that the Technical Road Administration will re-label parking zones on the street faster than they update their information system. In this case, the data in the app may differ from what is displayed on the street. Even in this case, you can safely pay for the parking through the Citymove app. Your card will be charged the correct amount corresponding to the on-street layout as virtual and physical parking meters are synchronised instantly.
For faster parking payments, you can save the license plates of your vehicles. You can enter the license plates in the “Profile” by clicking “Vehicle license plates.” Suppose you alternate several cars when paying for parking. In that case, you can add a name, photo, or note to each license plate – e.g., the type of vehicle, its color, or whether it is a company or personal vehicle.
You can find the ticket in the ticket section at the bottom of the application.
The ticket becomes valid 2 minutes after purchase.
Even without registration, you can use the Citymove app to find/search for public transport connections, the nearest shared bike or car. However, you need to register to pay parking fees or buy tickets.
If you registered via social networks, you might not receive a password reset email.
No, the Citymove app always finds the best connection to your destination even without a registration. However, in order to make a booking for mobility services, it is necessary to register with us. Then you can use our app to use various mobility services without having to register for each new service.
To log in just use existing Google, Facebook, Apple or ŠKODA ID account. Or use your email and password.
Yes, the account can be canceled. If you wish to cancel your account, please contact us using the form in the Contacts section.
Yes, the app remembers how you last logged in. If you log out of your profile and want to log back in, the app will offer you the last used login method.
The Citymove app offers several login options: Google, Facebook, ŠKODA ID, Apple ID (iPhone only), or by using your email and a password. If you only see one of these login options in the app, it is because you last logged in to the app using this option. If you want the app to show all of the login options, simply click on “Show more login options” on the app’s home screen.
If the Citymove app is constantly logging you out, contact us by using the form in the “Contacts” section, or by email at support@citymove.app.
Turn on your wifi. Like any app that uses location services, citymove works better if your wifi services are on, even if you are not connected to any network.
The app is available in two languages: Czech and English. The language is automatically configured based on the phone language. If Czech is your phone’s primary language, the app will also be in Czech. The same applies for English.
If you have a language other than Czech or English set up on your phone, the app will be in English. However, if you have your native language as your primary language and Czech as your secondary language, the app will be in Czech.
