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Frequently asked questions

Basic information

How to start riding

Download the Rekola mobile app (for iPhone or Android), create an account and add your payment card.

How to rent a bike

Citymove only allows finding the bike, for unlocking of the bike you'll need to have the official Rekola app installed on your phone. To unlock the bike, simply scan the QR code located on the inside of the cargo basket. In case the bike doesn't unlock, try moving with the rear wheel a bit.

How and where to return the bike

Rekola bikes are allowed to be returned only within the Rekola zone shown by pink outline in the Rekola app. We recommend to check whether your destination is within the zone before you rent the bike. Finishing the ride outside the zone will result in a fee. To end the ride, lock the bike by pressing the lock down and end the ride in the Rekola app.

How to ride for free

Holders of valid Lítačka public transport coupon or Multisport card are entitled to several free, time-limited rides per day. In order to use this benefit you need to connect your Lítačka or Multisport card in the Rekola app's settings. For info about regular tariffs and other discounts visit the Rekola website.